How can I schedule an appointment?
To schedule an appointment you can call, text, email, or use the booking form on the website.
How long will it take you to clean?
We use quality products, the latest technology and a proven process to get in and out as quickly as possible. While every property will be different depending on size and specific needs, we are typically on site for 2-3 hours for regular routine cleanings. Initial cleanings generally take twice as long as regular cleanings.
What services do you offer?
We offer a range of services from weekly maintenance cleaning to one-time deep cleaning.
We also offer turnover cleaning to short term rentals in the area. In addition to cleaning for vacation rentals we offer other services to the home owners such as guest point of contact, restocking, and linens.
Window washing services is also available upon request.
How many cleaners do you send?
One cleaner typically comes to clean. For larger jobs or initial cleanings, two cleaners may be required to finish within a reasonable time. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a 100% satisfaction guarantee that we stand by.
Are you available to clean after normal business hours?
Of course! We are happy to accommodate in any way we can. We have by appointment only after hours available for your convenience. We also offer Emergency appointments for the unexpected.
Do you have insurance?
Yes! We have a general Liability policy. You can send an email to request a copy.
Are your cleaners screened?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require several training procedures and processes sessions, and safety training, before the cleaner is sent out on their first cleaning job alone.
Does the cleaner arrive at the exact time I book?
We do our best at being at each appointment at the scheduled time. However, we allow a one-hour window due to traffic and prior cleans of the day running over. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.